We ship items out as soon as possible, but this will not always be the same day as your order. In general, please add 2-3 business days to allow for processing time. If we anticipate a longer lead time, it will be noted in the item description. If you have any questions about the lead time on a specific item, please contact us at thequeenbeav@gmail.com with your questions.
You should receive an email confirming your order shortly after you’ve placed it. If you don’t receive that email, please check your spam folder and see if you can locate it there. This is especially important because if you haven’t received the order confirmation email, you also won’t receive the email with your shipment notification and tracking information.
If you are offered insurance, but do not accept it, we cannot be held responsible for damaged, lost or stolen packages.